Senior Client Services Consultant- ONSITE

Company: Magnit
Location: Mountain View
Posted on: May 2, 2025

Job Description:

Senior Client Services Consultant- ONSITEMountain View, CA, USA Req #1807Monday, April 28, 2025Who We AreMagnit is the future of work. Serving hundreds of the world's most recognizable brands for the past 30+ years, Magnit offers the industry's first holistic platform for the modern workforce. Our integrated workforce management (IWM) platform, supported by data, software, intelligence, and a top-tier services team, is key to our clients' success. It adapts quickly to regional or industry economic shifts, providing the speed, scale, flexibility, transparency, and expertise needed to meet organizational goals. At Magnit, you'll collaborate with passionate colleagues to deliver meaningful results that positively transform large companies worldwide.About the RoleThis role will service a technical research client located in Mountain View, CA, working onsite full-time.The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff in the absence of the Program Manager. Responsibilities may be limited to one product line or span multiple, depending on team size. This position cannot be performed from Colorado.What You Will Do

• Maintain and update SOPs for daily procedures, ensuring team adherence
• Handle escalations and resolve employee relations issues promptly and lawfully
• Depending on team size, oversee one or multiple product lines
• Lead business development activities, introducing new Magnit services to client managers and identifying growth opportunities
• Ensure compliance with screening and pre-employment checks, maintaining accurate records
• Manage engagement of client-sourced talent, ensuring proper payroll processing
• Manage relationships with staffing desk suppliers and identify new suppliers as needed
• Assist with staff development, orientation, and training
• Utilize Magnit's proprietary software, WAND, for processes
• Support training on co-employment topics as needed
• Prepare and present Quality Business Reviews and internal reports
• Contribute to team efforts and achieve related results
• Handle employee relations issues and escalate serious concerns appropriately
• Manage temporary requisitions and relationships with staffing suppliers
• Meet with hiring managers to qualify requisitions and communicate with suppliersWhat You Will Need
  • Bachelor's degree or equivalent experience
  • 5+ years in sales, staffing, HR/recruiting, or customer service (preferred)
  • Strong communication skills across organizational levels
  • Service-oriented with excellent administrative and organizational skills
  • Proficiency in MS Excel
  • Attention to detail, critical thinking, and problem-solving abilitiesCompensation: $90,000-$100,000 annually, based on experience and location.What Magnit Will Offer YouJoin an innovative, high-growth environment. We offer opportunities for growth, a comprehensive benefits package including unlimited PTO, medical, dental, vision, retirement plans, and various discounts. We also support community involvement through charitable contributions and volunteering.If This Role Isn't for YouStay connected for future opportunities. Visit for current openings. We celebrate diversity and are committed to inclusion, aiming to build a team that reflects a variety of backgrounds and perspectives, fostering a positive and enriching environment for all.
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Keywords: Magnit, Elk Grove , Senior Client Services Consultant- ONSITE, Professions , Mountain View, California