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Manager - Transportation

Company: Sky River Casino
Location: Elk Grove
Posted on: August 5, 2022

Job Description:

Job Description JOB DESCRIPTIONJOB TITLE: Manager of Transportation & Parking ServicesJOB CODE: 740050EEO CLASS: 1.2SALARY GRADE: S6DEPARTMENT: Transportation & ParkingREPORTS TO: Director of Security SUPERVISORY RESPONSIBILITY: Yes# DIRECT REPORTS: Varies SUMMARY DESCRIPTION:Purpose and function of job. The Manager, Transportation & Parking Services is responsible for managing all aspects of parking and transportation operations at the property while ensuring the highest levels of safety for employees, guests, and visitors. ESSENTIAL JOB FUNCTIONS/DUTIES:List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.

  • Upholds and complies within established standards all times.
  • Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures, records, and reports.
  • Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced.
  • Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
  • Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback to team members within area of responsibility. Creates a motivating environment.
  • Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
  • Effectively manages internal and external guest relations, which will require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate.
  • Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
  • Must have the ability to promote positive, fair, and ethical relations with all team members, guests, and visitors.
  • Manages parking operations both on-site and off-site for both team members and guests, including pricing and payment strategy.
  • Responsible for shuttle services between the property and remote parking locations for both employees and guests.
  • Coordinates express and community motor coach services (park and ride) per license agreement commitments
  • Coordinates all rides share and taxi programs including staging, pick up areas, and employee parking programs.
  • Reviews all traffic related communication with team members, guests, community, and local law enforcement. Keeps updated, real-time, on all road related traffic issues; makes recommendations for improvements.
  • Implements transportation strategy for all large-scale events on property, including police detail support and communication plans.
  • Ensures all airport related transfers.
  • Designs transportation communication strategy, including real-time updates, and coordinates with brand marketing to effectively implement.
  • Works with safety as a priority and follows department and company safety standards.
  • Maintains relevant knowledge of industry through continuing education and training.
  • Performs other duties as assigned. JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
    • Must be 21 years of age or older
    • Bachelor's Degree in a related field; or equivalent experience required.
    • 5 years of transportation services experience required, 2 years in a supervisory capacity preferred.
    • Strong analytical and problem-solving skills.
    • Strong supervisory and leadership skills.
    • Excellent organizational skills and attention to detail.
    • Proficient with Microsoft Office Suite or related software.
    • Previous experience with planning and project management
    • Places the guest's experience and safety at the forefront of every decision
    • Strong interpersonal and communication skills required CERTIFICATION REQUIREMENTS: Gaming License Required? Yes Other Certifications? Valid Driver License California Gambling LicenseNote: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

Keywords: Sky River Casino, Elk Grove , Manager - Transportation, Professions , Elk Grove, California

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