Temporary Desktop Support Technician
Company: iHeart Media
Location: Elk Grove
Posted on: January 15, 2021
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Job Description:
Job Summary: iHeartMedia Sacramento is looking for a Temporary
Desktop Support Technician to fill a position up to 3/29/19.
Technical and open-minded candidates should apply for an
opportunity to build your career. Provides customer computer
support on-site for company employees Utilizes technical support
tools and identifies problems and solutions to end user incidents.
Assists staff with the installation, configuration and ongoing
usability of desktop computers, peripheral equipment, software and
IP telephony solutions; ensuring desktop computers interconnect
seamlessly with diverse systems including associated validation
systems, file servers, email (Exchange) servers and audio/visual
conferencing systems, applications servers and administrative
systems. Interacts with varying IT/IS functional groups and
management ensuring solutions are being provided by escalating
tickets within the service management tool. Assists with Server
Administration when needed. Interviews user to effectively collect
information about the problem ensuring resolution; prioritizes
incoming workload based on urgency and impact to the business; logs
and tracks workload ensuring documentation reflects support actions
provided. Works with procurement staff to purchase hardware and
software and assess functional need to determine specifications for
purchases. Assists in managing user accounts and permissions.
Brainstorm maintenance plan for the prevention of unexpected
failures. Monitoring day to day computer performance. Update and
maintain the computer inventory and equipment. Coordinate with
vendors to resolve technical problems with desktop computing
equipment and software. Endorse and apply upgrades to systems to
ensure durability. Resolve hardware and network connectivity
issues. Assist users with setting up VPN access through their
mobile devices and computers. Assist in technical upgrading and
maintaining of entire desktop systems. Support in testing and
deployment of new applications and systems. Train and guide staff
hardware and software usage. Location Sacramento, CA: 1545 River
Park Drive, Suite 500, 95815 Position Type Temporary The Company is
an equal opportunity employer and will not tolerate discrimination
in employment on the basis of race, color, age, sex, sexual
orientation, gender identity or expression, religion, disability,
ethnicity, national origin, marital status, protected veteran
status, genetic information, or any other legally protected
classification or status.
Keywords: iHeart Media, Elk Grove , Temporary Desktop Support Technician, Professions , Elk Grove, California
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