Operations Supervisor

Company: Hispanic Alliance for Career Enhancement
Location: Palo Alto
Posted on: May 3, 2025

Job Description:

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and store crews
  
  
  • Supervise the store's crew through assigning, directing and following up of all
    
    activities
    
    
    • Effectively communicate information both to and from store management and crews
      
      2. Customer Service
      
      
      • Assist customers with their questions, problems and complaints
        
        
        • Promote CVS customer service culture. (Greet, offer help, and thank)
          
          
          • Handle all customer relations issues in accordance with company policy
            
            and promote a positive shopping experience for all CVS customers
            
            Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
            
            
            • Maintain customer/patient confidentiality
              
              3. Merchandise/Presentation
              
              
              • Price merchandise
                
                
                • Stock shelves
                  
                  
                  • Support the planning, execute the displays, sign and inventory of weekly,
                    
                    promotional, and seasonal merchandise
                    
                    
                    • Support the planning, execute the display and maintenance of off-shelf merchandise
                      
                      Required Qualifications
                      
                      
                      • Deductive reasoning ability, analytical skills and computer skills.
                      • Advanced communication skills, supervision, and influencing skills
                      • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
                        
                        Preferred Qualifications
                        
                        
                        • Experience as a retail supervisor
                          
                          Education
                          
                          High School diploma or equivalent preferred but not required.
                          
                          Anticipated Weekly Hours
                          40
                          
                          Time Type
                          Full time
                          
                          Pay Range
                          
                          The typical pay range for this role is:
                          
                          $0.00 - $0.00
                          
                          This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
                          
                          Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
                          
                          Great benefits for great people
                          
                          We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
                          
                          • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
                          • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
                          • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
                            
                            For more information, visit https://jobs.cvshealth.com/us/en/benefits
                            
                            We anticipate the application window for this opening will close on: 07/25/2025
                            
                            Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Keywords: Hispanic Alliance for Career Enhancement, Elk Grove , Operations Supervisor, Other , Palo Alto, California