Assistant Server - Steakhouse

Company: Sky River Casino
Location: Elk Grove
Posted on: June 19, 2022

Job Description:

Job Description JOB DESCRIPTIONJOB TITLE: Steakhouse Assistant ServerJOB CODE: 310301EEO CLASS: 9SALARY GRADE: DEPARTMENT: Steakhouse REPORTS TO: Steakhouse Assistant General ManagerSUPERVISORY RESPONSIBILITY: N/A# DIRECT REPORTS: N/A SUMMARY DESCRIPTION:Purpose and function of job. The Steakhouse Assistant Server is responsible for creating the overall guest experience, taking food/beverage orders, carrying out wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for our guests as defined by outlet standards. ESSENTIAL JOB FUNCTIONS/DUTIES:List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.

• Greets all guests immediately they come in and when going.
• Thanks, the guests and invites them to return.
• Seats guests appropriately and present them with the menu.
• Arranges guest seats in rotation among servers to ensure that they are given equal number of tables.
• Updates the floor chart regularly throughout the shift.
• Cleans menus as required throughout the shift.
• Cleans and organizes the restaurant daily including deep cleaning of certain areas as assigned
• Polishes China, silverware, glassware daily
• Light dusting and maintaining the restaurant
• Observes tables and take note of dirty, clean, and occupied tables.
• Ensures that the front door area is both maintained and cleaned, both inside and out.
• Keeps the Host Area stocked with take-away menus, toothpicks, business cards, and other necessary items.
• Assists the servers by refilling beverages and water, processing payment, and running food to the tables.
• Assists servers in resetting and bussing tables.
• Assists food runners and servers to run food to the tables in a timely manner
• Informs management of guests who are unhappy with the service as quickly as possible.
• Maintains a composed, professional, and calm attitude always.
• Performs other duties as assigned. JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
  • Must be 21 years or older.
  • High school Diploma or education equivalent required.
  • Previous customer service experience preferred.
  • Ability to interact with mobile devices and touch screen technology.
  • Previous experience using Smart Phones and/or Tablets applications strongly preferred.
  • Demonstrates commitment to guest service excellence and ethical conduct. CERTIFICATION REQUIREMENTS: Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes Gaming License Required? N/A Other Certifications? Food Safety, SERV SafeNote: This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties and responsibilities that management may deem necessary from time to time.The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
    
    PHYSICAL REQUIREMENTS ASSESSMENT Rating Scale 0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job. WORK ENVIRONMENT:2Accessibility of all worksites required for the position1Exposure to weather and temperature extremes1Exposure to darkness1Exposure to cramped spaces2Exposure to loud noises1Exposure to chemicals and fumes1Exposure to dust1Exposure to heights2Exposure to work safety hazards1Exposure to secondhand smoke1Amount of overtime/extended work hours required PHYSICAL EFFORT:2Physical mobility: movement from place to place on the job, considering distance and speed2Physical agility: ability to maneuver body while in place2Ability to lift up to 50 lbs.2Physical strength to handle routine kitchen materials and tools3Dexterity of hands and fingers2Dexterity of feet2Physical balance: ability to maintain balance and physical control2Coordination: including eye/hand, hand/foot, etc.2Endurance: prolonged physical activity with limited opportunity to rest MENTAL EFFORT:1Concentration/intensity: prolonged mental effort with limited opportunity for breaks1Memory, considering the amount and type of information1Complexity of decision making2Time pressure of decision making1Analytical thinking1Conceptual thinking1Ability to compute basic math calculations COMMUNICATION:1Fluency in English1Fluency in another language preferred.2Verbal communication1Written communication2Non-verbal communication SENSORY ABILITIES:2Ability to see2Ability to distinguish colors2Ability to hear2Ability to smell2Ability to taste2Sense of touch

Keywords: Sky River Casino, Elk Grove , Assistant Server - Steakhouse, Other , Elk Grove, California