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Account Manager

Company: AutoZone
Location: Elk Grove
Posted on: July 15, 2021

Job Description:

Position Summary:  
The Account Manager is the primary interface that is responsible for the development of business relationships with current ALLDATA customers. They will provide support to current ALLDATA customers, identify and up-sell to clients in their assigned territories. Product development support, customer service, customer retention, sales skills, follow-up and action planning are key elements of this position.

Position Responsibilities - Other duties may be assigned:
•    Welcome and setup new customers
•    Contact customers to review their business and ensure customer loyalty
•    Resolve outstanding customer issues in a timely manor
•    Renew existing subscriptions
•    Identify opportunities to increase customer profitability and drive company revenue.
•    Work with other departments to deliver maximum customer retention, revenue and net profit.
•    This position has no direct reports. 

Position Requirements: 
•    High School graduate or equivalent education and/or experience
•    3-5 years account management
•    Strong customer facing skills (executive presence, writing skills, phone skills); demonstrates a highly professional demeanor 
•    Takes ownership of customer issues and drives to resolution 
•    Customer service and retention of existing clients
•    Ability to work collaboratively within the ALLDATA organization 
•    Ability to communicate and comprehend positions and interests, manage conflict, develop alternatives, and compromise appropriately 
•    Ability to set and communicate expectations; skill in mediating and resolving problems 
•    Strong listening skills 
•    Self-motivated, strong work ethic 
•    Ability to remain calm under pressure 
•    Ability to maintain a professional demeanor with customers and colleagues 
•    Bi-lingual is a plus
•    Automotive knowledge is a plus
•    Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.  On rare occasions, there may be a need to move or lift light articles.

Keywords: AutoZone, Elk Grove , Account Manager, Other , Elk Grove, California

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