Technical Sales Engineer

Company: AutoZone
Location: Elk Grove
Posted on: July 15, 2021

Job Description:

SUMMARY:
This is a technical role for a Sales Engineer or a Project Manager with a technical background. The Sales and Implementation Engineer will provide pre and post-decision support to our national and regional customers. S/he must be able to read and apply technical documents such as API, Data Model and Diagrams. S/he will possess strong document and process management, coordination, and communication skills. Additionally, s/he will be the technical liaison for internal stakeholders (Development Team), and external customers to ensure continuous availability and performance of ALLDATA products. S/he will assist in the sales process and involves translating and explaining highly complex technical information to prospective customers and customers, focusing on revealing how our products can solve specific problems.

RESPONSIBILITIES:

• Act as a technical liaison for ALLDATA's Development Team and its customers.
• Understand technical documents such as API, Data Model and Diagrams for implementation purposes
• Troubleshoot technical issues associated with customers leveraging ALLDATA APIs
• Assist in the sales discovery process – helping assess the needs of our prospective customers and leveraging existing tools

• Support the RFP process – Review and ensure responses meet internal standards
• Provide pre-sales and post-sales product information and technical support
• Build technical documentation and code samples
• Prepare and deliver technical presentations explaining products or services to customers and prospective customers
• Providing project planning and tracking for new integrations
• Attend pre-bid and pre-job meetings/conferences as necessary
• Collaborate with ALLDATA sales team to understand customer requirements and provide sales support
• Provide feedback to Product Owners and Engineering Managers
• This position has no direct reports.
• REQUIREMENTS:
• Bachelor's degree (BA, BS) in engineering or equivalent technical experience or certification required.
• 3+ years of experience in a product management or development role working with SaaS application integrations; reading; understanding; and implementing APIs
• Ability to manage expectations of key stakeholders (leadership, customers, prospects, development, and customer success)
• Ability to drive engagement between customer and engineering and facilitate solutions
• Ability and comfort with leading companywide demos of upcoming features and changes
• Detailed oriented with strong organizational skills
• Ability to learn quickly, be resourceful and to take the initiative

Reporting Relationship:
This position has no direct reports.

Keywords: AutoZone, Elk Grove , Technical Sales Engineer, Other , Elk Grove, California