Location: Elk Grove
Posted on: July 15, 2021
internal and external customer needs in the area of customer
account billing, including but not limited to billing questions,
collection of delinquent accounts with the primary goal to satisfy
and retain paying customers.
Responsibilities - Other duties may be
- Contact external customers who have invoices
which are 30 to 150 days delinquent and attempt to collect past due
balances with the aid of the Account Managers and Sales force and
encourage the customers to make future payments on
- Research and respond to all ALLDATA employees’
written, emailed and verbal requests and questions regarding
invoices, statements and general billing
- Research and respond to all customer written and
verbal requests and questions regarding invoices, statements and
general billing questions.
- This position has no direct
high school diploma or equivalent (G.E.D.) may include specialized
or vocational courses.
to two years’ experience in a high-volume call center with account
billing and collections experience
- Computer proficiency required; MS Excel and MS
Outlook proficiency are required.
- Experience with creating ledgers and invoices
- Ability to diffuse conflict and resolve issues
in an assertive manner.
- Frequent periods
are spent sitting or standing in the same location with some
opportunity to move about, or occasionally there may be a
requirement to stoop or lift light material or equipment (typically
less than 8 pounds).
- Most of the time
is spent communicating via voice, using hands to fingers to dial
and use phones, typing on computer and reading messages from a
monitor or a hard copy
Keywords: AutoZone, Elk Grove , Collections Specialist, Other , Elk Grove, California
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