ElkGroveRecruiter Since 2001
the smart solution for Elk Grove jobs

Front Desk - Guest Service Agent - Holiday Inn Express Elk Grove

Company: WS Management
Location: Elk Grove
Posted on: May 3, 2021

Job Description:

As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service.

Responsibilities include but not limited to:

  • Manage and resolve all guest complaints and compliments professionally and courteously.
  • Checking guests in and out of the hotel efficiently, courteously, and professionally.
  • Reconcile daily activities and close all necessary accounts.
  • Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
  • Follow and process proper cash/check/credit card/AR control procedures always using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time
  • Follow requests by Sales Department for up-selling, marketing packages, etc.
  • Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile. Calls must be answered by the third ring.
  • Must have the ability to multi-task in a fast pace environment.


  • High school education or equivalent experience.
  • Hotel Experience: min. 2 years
  • Two or more years experience in a guest service environment
  • Professional in presentation and demeanor
  • Enjoy working with a team
  • Demonstrated ability to work under pressure in a busy environment
  • Ability to accurately follow instructions, both verbally and written
  • Ability to work a flexible schedule including weekends and holidays
  • Ability to cross-train in other hotel related areas
  • Must show initiative, including anticipating guest and operational needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Keywords: WS Management, Elk Grove , Front Desk - Guest Service Agent - Holiday Inn Express Elk Grove, Other , Elk Grove, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Machine Operator
Description: POSITION SUMMARY Sets up and operates a variety of press, CNC and saw machines. Lifts work piece manually, positions and secures it on holding fixture. Moves machine controls to engage automatic feed (more...)
Company: Watts Water Technologies, Inc.
Location: Woodland
Posted on: 05/12/2021

School Age Program - Teacher
Description: DescriptionCenter teaching staff support the planning and implementation of Catalyst Family Inc. apos s program for children ranging in age from toddlers, pre-school, kinder, and school age, depending (more...)
Company: Child Development Inc.
Location: Woodland
Posted on: 05/12/2021

Cleaning Specialist Overnights
Description: We are looking for a reliable teammate that doesn apos t mind the dirty work to help
Company: Nugget Market
Location: Woodland
Posted on: 05/12/2021

Accounting Representative
Description: Overview Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate (more...)
Company: Dignity Health
Location: Woodland
Posted on: 05/12/2021

Associate Risk Management Consultant
Description: PURPOSE OF THE JOBThe purpose of the Associate Risk Management Consultant position is to provide risk management services that focus on supporting the Workers apos Compensation and Property Casualty (more...)
Company: ICW Group
Location: Woodland
Posted on: 05/12/2021

Patient Registration Representative
Description: OverviewDignity Health Woodland Memorial Hospital is Yolo Countys largest health care provider, serving the community since 1905. Woodland Memorial Hospital is a 108-bed acute care facility offering the (more...)
Company: Dignity Health
Location: Woodland
Posted on: 05/12/2021

Credit Analyst
Description: p class MsoNormal strong span lang EN-IN style color: black mso-ansi-language: EN-IN Role: /span /strong strong span lang EN-IN style mso-ansi-language: EN-IN Credit Analyst (more...)
Company: AMISEQ
Location: Woodland
Posted on: 05/12/2021

Small Farms Advisor with The University of California, Division of Agriculture and Natural Reso[...]
Description: A Non-Profit Professional Society Promoting Research, Education, and Awareness of Weeds in Managed and Natural Ecosystems Jobs Small Farms Advisor with The University of California, Division of Agriculture (more...)
Company: Jobleads
Location: Woodland
Posted on: 05/12/2021

Electrical Assembling
Description: b ELECTRICAL ASSEMBLING /b /p p Kelly Services is hiring Electrical Assemblers to start b Immediately /b for a day shift in the Sacramento CA area. /p p Schedule is: Monday through Friday 8am (more...)
Company: Kelly
Location: Woodland
Posted on: 05/12/2021

Customer Service Representative
Description: AIG is currently hiring and has the ability to complete virtual interviews and training. These positions are remote at this time and will lead to working in the office in the future.Who we are American (more...)
Company: AIG
Location: Woodland
Posted on: 05/12/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Elk Grove RSS job feeds