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Customer Service Assistant

Company: Pulse Solutions
Location: Elk Grove
Posted on: May 3, 2021

Job Description:

Description Position at Pulse Solutions The Customer Service Assistant is responsible for the daily communications and interactions between current customers and potential new leads. Being apart of the Customer Service division means you must be proficient and current on all communications strategies and tactics, report daily to the Customer Service Department Head, and show a strong sense of a motivated and competitive demeanor in order to thrive in our firm. Essential Job Responsibilities:Thoroughly track, organize, and document all interactions between current consumers and potential new customer leads, therefore, the Customer Service department is fully aware and all on track with one another.Consistently have contact between current customers and potential new leads in order to meet the customer communications requirements of the firm.Research and problem solve client issues by networking with other Customer Service team members who have seen success within the realm of the issue you are having.Attending additional training sessions and seminars provided by the firm to achieve a higher level of success.Building valuable relationships with clients to ensure the satisfaction of the clients' branding.Preferred Qualifications:Bachelor's Degree is preferred, however, can be replaced with 1-3 years of customer service experience in a sales environment.Must have highly developed communication skills (written and verbal), interpersonal, problem-solving, and customer service skills.Must be able to work a full-time schedule (at least four days a week) for this particular role (this could potentially mean working some nights or weekends).Demonstrated consistency in achieving and exceeding goals, skills in sales and customer service, and strong customer orientation.Salary: $32,000 - $36,000

Keywords: Pulse Solutions, Elk Grove , Customer Service Assistant, Other , Elk Grove, California

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