Guest Service Agent

Company: WS Management
Location: Elk Grove
Posted on: May 3, 2021

Job Description:

A culture of creativity, excellent guest service, and teamwork is the life here at the TownePlace Suites, Elk Grove. We hire the best, provide top-notch training, to prepare you for long-term success. If you are driven to succeed, this is the company for you! We approach our work with enthusiasm, aiming to always improve, to be innovative and entrepreneurial while celebrating our wins as a team. Everyone is welcome. In our diverse workplace, our employees are comfortable bringing their authentic selves every day, to achieve the very best!

As a Front Desk Agent, you will be the guests' first point of connection as they enter the hotel. Throughout their stay, you will have the opportunity to build lasting impressions that we hope will result in guest loyalty. You can achieve this by handling all questions, requests, and complaints promptly and courteously. With your outgoing personality and ability to connect with others we rely on you to create memorable guest experiences with each guest. Whatever the reason for their stay is, you play a key role in exceeding their expectations. Going above & beyond is what is going to set us apart from our competitors. We encourage creativity and want you to feel empowered to do whatever it takes to achieve the highest level of service.

Responsibilities include but not limited to:

• Manage and resolve all guest complaints and compliments professionally and courteously.
• Checking guests in and out of the hotel efficiently, courteously, and professionally.
• Reconcile daily activities and close all necessary accounts.
• Learn the property systems and be able to navigate the system quickly and efficiently including running reports and distribute accordingly.
• Follow and process proper cash/check/credit card/AR control procedures always using proper guidelines and security. Maintain responsibility and proper security over cash and deposits at all time
• Follow requests by Sales Department for up-selling, marketing packages, etc.
• Answering the telephone and e-mails in a timely & professional manner. We want our guests to hear/read your smile. Calls must be answered by the third ring.
• Must have the ability to multi-task in a fast pace environment.

Requirements:

• High school education or equivalent experience.
• Hotel Experience: min. 2 years
• Two or more years experience in a guest service environment
• Professional in presentation and demeanor
• Enjoy working with a team
• Demonstrated ability to work under pressure in a busy environment
• Ability to accurately follow instructions, both verbally and written
• Ability to work a flexible schedule including weekends and holidays
• Ability to cross-train in other hotel related areas
• Must show initiative, including anticipating guest and operational needs.

The statements listed are intended to represent the key duties and level of work being performed. They are not intended to be all responsibilities or qualifications of the job. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class. Those who are ineligible to work in the United States will not be considered.

Keywords: WS Management, Elk Grove , Guest Service Agent, Other , Elk Grove, California