Client Care Coordinator, Automotive Service Department
Company: Elk Grove Toyota
Location: Elk Grove
Posted on: January 15, 2021
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Job Description:
9640 West Stockton Blvd., Elk Grove, CA 95757Automotive Client
Care CoordinatorService DepartmentCompetitive Pay Plan!Walk-in
Applicants are Welcome!Elk Grove Toyota has been family owned and
operated for nearly 50 years. We believe in providing our employees
with an outstanding work environment which ultimately translates
into our employees providing an outstanding experience to our
guests. We believe that culture makes a difference and strive to
build lasting relationships with our employees, customers, and the
community. Our busy Service Department needs to hire a Client Care
Coordinator to work with clients to provide quality service and to
ensure clients get the services they need. Good customer service
experience is a huge plus!. We value our employees and invest in
their success.We offer:* Competitive pay plan!* Life insurance*
Medical and Dental benefits* Matching 401(k) plan* Paid time off*
Ongoing training and support* Plus, we work to maintain the best
possible environment for our employees, where people can learn and
grow with the company.Responsibilities - Client Care Coordinator:*
Promptly and professionally answer inbound calls with the goal of
providing an exceptional client experience resulting in a scheduled
reservation with service team.* Master and follow all training
materials including inbound service call guides and Strategic
Responses (word tracks) and in order to accurately answer all
guest's questions.* Keep current with service specials, all direct
mail pieces, and recall notices from the manufacturer.* Special
Order Parts (SOP) notifications* "We owes" scheduling calls and any
additional outbound calls requested by management.* Create and
maintain a database of clients and client needs* Assess client
issues and provide recommendations to fix problems* Ensure each
client is given the necessary services and follow up to fill
ongoing service needsQualifications - Client Care Coordinator:*
Must possess outstanding communication skills, a cheerful and
enthusiastic disposition, and the ability to speak articulately.*
Must display great work ethics, project a "can do" attitude in the
face of change, enjoy conducting outbound telephone calls with
enthusiasm and support the goals and vision of the team.* The
ability to work flexible hours - Monday through Friday: 7:00am -
7:00pm / Weekends: 6:00am - 6:00pm* Must be punctual to work and
when returning from lunch and break with a full adherence to set
schedule.* Excellent customer service and problem-solving skills*
High quality organizational skills* The ability to work well under
deadlines and to multitask* High school diploma or equivalent*
Resume must be uploaded, and online assessment completed for
immediate consideration.* Must be authorized to work in the U.S.
without sponsorship and be a current resident.* Must pass
pre-employment testing to include background checks, MVR, and drug
screen.We are an equal opportunity employer. All qualified
applicants will receive consideration for employment regardless of
race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.
Keywords: Elk Grove Toyota, Elk Grove , Client Care Coordinator, Automotive Service Department, Other , Elk Grove, California
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