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Client Care Coordinator, Automotive Service Department

Company: Elk Grove Toyota
Location: Elk Grove
Posted on: January 15, 2021

Job Description:

9640 West Stockton Blvd., Elk Grove, CA 95757Automotive Client Care CoordinatorService DepartmentCompetitive Pay Plan!Walk-in Applicants are Welcome!Elk Grove Toyota has been family owned and operated for nearly 50 years. We believe in providing our employees with an outstanding work environment which ultimately translates into our employees providing an outstanding experience to our guests. We believe that culture makes a difference and strive to build lasting relationships with our employees, customers, and the community. Our busy Service Department needs to hire a Client Care Coordinator to work with clients to provide quality service and to ensure clients get the services they need. Good customer service experience is a huge plus!. We value our employees and invest in their success.We offer:* Competitive pay plan!* Life insurance* Medical and Dental benefits* Matching 401(k) plan* Paid time off* Ongoing training and support* Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company.Responsibilities - Client Care Coordinator:* Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.* Master and follow all training materials including inbound service call guides and Strategic Responses (word tracks) and in order to accurately answer all guest's questions.* Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.* Special Order Parts (SOP) notifications* "We owes" scheduling calls and any additional outbound calls requested by management.* Create and maintain a database of clients and client needs* Assess client issues and provide recommendations to fix problems* Ensure each client is given the necessary services and follow up to fill ongoing service needsQualifications - Client Care Coordinator:* Must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately.* Must display great work ethics, project a "can do" attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the team.* The ability to work flexible hours - Monday through Friday: 7:00am - 7:00pm / Weekends: 6:00am - 6:00pm* Must be punctual to work and when returning from lunch and break with a full adherence to set schedule.* Excellent customer service and problem-solving skills* High quality organizational skills* The ability to work well under deadlines and to multitask* High school diploma or equivalent* Resume must be uploaded, and online assessment completed for immediate consideration.* Must be authorized to work in the U.S. without sponsorship and be a current resident.* Must pass pre-employment testing to include background checks, MVR, and drug screen.We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Elk Grove Toyota, Elk Grove , Client Care Coordinator, Automotive Service Department, Other , Elk Grove, California

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