Field Engineer
Company: The Rockridge Group
Location: Chico
Posted on: February 14, 2026
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Job Description:
Job Description Job Description TITLE: FIELD SERVICE ENGINEER
BRANCH: RED BLUFF (b/t Redding and Chico ) Description : Provides
onsite and remote technical support for Managed IT clients. The
normal / typical coverage area for this engineer would be from the
Redding area in the north down to the Chico / Paradise area in the
south. Occasionally we may ask that they travel farther but we have
a large client base in the territory mentioned above and most of
their on-site work will be in that territory. This position would
also be a flexible work from home option position (on days where no
onsite visits are scheduled) and would also be eligible for the
vehicle maintenance program and mileage reimbursements. Objectives
/ Responsibilities : a. Respond to support requests escalated by
the Service Desk Engineers b. Troubleshoot according to best
practices and standard operating procedures c. Escalate to and/or
collaborate with Systems Engineers when necessary d. Adhere to
communication standards and enter detailed notes on all support
tickets e. Contribute to division initiatives, best practices, and
process improvement f. Daily consistent and accurate utilization
reporting and ConnectWise Manage calendar usage g. Demonstrate core
values on a daily basis including: Excellent professionalism and a
positive attitude Consistent usage of standard operating procedures
and tools Engaging in mentoring process Requirements : a. Strong
written, verbal, and non-verbal communication skills b. Strong
knowledge in the following areas: i. Desktop hardware
troubleshooting ii. Windows OS troubleshooting iii. Basic network
troubleshooting iv. Standard software suites (Microsoft 365, Adobe,
etc.) c. Experience working with the following systems (or similar
systems): i. ConnectWise Manage ii. IT Glue iii. Microsoft Teams d.
Flexibility in travel requirements within assigned client regions
e. Willingness to mentor and develop other support team members f.
Willingness to continue building knowledge through training and
certifications g. Desired certifications: Microsoft Technical
Associate – Windows 10 or 11 (MTA) CompTIA Network Cisco Certified
Entry Networking Technician (CCENT) Key Measures : a. Daily use of
ticketing system (ConnectWise Manage), accurate utilization
reporting, and calendar usage b. Minimum billing utilization of
75%
Keywords: The Rockridge Group, Elk Grove , Field Engineer, IT / Software / Systems , Chico, California
