IS&T Trainer

Company: Apple
Location: Elk Grove
Posted on: May 13, 2022

Job Description:

SummaryPosted: Mar 25, 2022Role Number:200361139Do you love understanding every detail of how new technologies work? Join the team that serves as Apple's nerve center, our Information Systems and Technology group. There are countless ways you'll contribute here, whether you're coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections. From Apple Pay to the Apple website to our data centers around the globe, you'll help design and manage the massive systems that countless employees and customers rely on every day. You'll also build custom tools for employees, empowering them to solve complex problems on their own. Join our team, and together we'll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers. The Information Systems & Technology (IS&T) team at Apple is a broad organization developing and delivering applications and service across Apple, which directly impacts the customer experience. Imagine what you could do here. At Apple, excellent ideas have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no telling what you could accomplish. The success we are striving for will be the result of very skilled people working in an environment which cultivates creativity, partnership, and thinking of problems in new ways. The teams we work with help provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our diverse team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone at Apple depends on our team's communication skills, obsession over the customer experience, and attention to detail.Key Qualifications

• Minimum 3 years in a professional environment with much of that time in a training, or learning and development role
• Expert knowledge of macOS and iOS (various operating systems)
• Advanced skills with Keynote, Numbers, and Pages
• Understanding of troubleshooting techniques, to problem solve, and support learners
• Outstanding interpersonal communications and customer service skills
• Excellent English-language oral and written communications skills
• Strong time management and organizational skills
• Able to deliver, and drive, multiple projects of varying lengths, while meeting quality standards and deadlines
• Flexible and adaptable in a fast-paced, highly-demanding, constantly changing environment with a customer-service focus
• Desire and ability to work as part of a team; and be able to deliver constructive feedback
• Self-motivating with the ability to work independently and with little supervision
• Understanding of adult learning theory, assessment, and trend analysis
• Preferred Skills:
• Understanding of Instructional Design
• Understanding of the lifecycle of trainingDescriptionThe IS&T Trainer is responsible for developing and delivering multiple training (technical and non) programs and projects across the organization and Apple. This role is key to the continued growth and success of employee on-boarding and development. The ideal candidate possesses a strong customer focus, exceptional facilitation skills, displays creativity and agility, handles ambiguity with ease, and understands the core strengths that make Apple's products easy to use.Education & ExperienceBachelors in Educational Technology, Information Systems, or equivalent work experience.Additional Requirements
  • Work Hours: Variable
  • Weekend and holiday work required at times
  • Travel up to 25%

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