Retail Customer Service Associate
Company: Office
Location: Elk Grove
Posted on: June 17, 2022
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Job Description:
RC522455 Retail Customer Service Associate 7400 Laguna BlvdElk
GroveCalifornia95758-5060 FXO: Individual Contributor Retail Full
time FXO: Any (United States of America) POSITION SUMMARY: The
Store Consultant consistently delivers a positive customer
experience to all customers, utilizing consultative skills to
anticipate customer needs, suggest alternatives and provide
solutions. This customer service focused team member is
knowledgeable in all areas of the Store's business, including
print, signs & graphics, and shipping. They will be responsible for
taking orders, coordinating activities in the Store, providing
pricing and product information, and recommending appropriate FedEx
Office products and services. The Store Consultant will operate and
maintain a wide variety of equipment, move boxes and equipment,
stock materials, manage the production queue and output, manage
complex projects, manage retail supply, and complete assigned tasks
based on priority. GENERAL DUTIES AND RESPONSIBILITIES : (This is a
representative list of the general duties the position may be asked
to perform, and is not intended to be all-inclusive) People Follows
instructions of supervisors and assists other team members in
performing store functions Assists in the training of store team
members Service Demonstrates consultative behaviors in a retail
environment to understand each customer's individualized need
Provides customer expertise in printing, signs and graphics and
shipping product lines and can recommend appropriate FedEx Office
products and services Provides an outstanding customer service
experience by using consultative skills to anticipate customer
needs, suggest alternatives, and find solutions to meet customer
needs Ensures all customer problems are resolved quickly and to the
satisfaction of the customer Takes complex customer orders using
order systems and provides accurate pricing information Assembles
parcels and prepares goods for shipping by wrapping items in
insulation, inserting items into shipping containers, weighing
packages, and affixing labels to parcels Sets up and operates
printing, binding, and other related equipment using customer
supplied original media and documents Maintains a safe, clean and
orderly retail Store Profit Ensures confidentiality of customer
data and careful handling of documents, media, and packages
Processes financial transactions using a Point of Sale terminal
(POS),including handling cash and making change Cleans, repairs,
and stocks all retail store printing and shipping equipment and
supplies to provide optimal performance and availability Stays
current on retail Store merchandising materials and ensures proper
display of all retail area product and signage Takes preemptive
action to prevent errors and waste Completes required financial
paperwork and may assist with financial reporting including daily
sales, close-outs and bank deposits Follows FedEx Office standard
operating procedures as well as adhering to legal, HR, safety ,
customer service and security policies and procedures
Self-Management Performs multiple tasks at the same time Looks for
opportunities to improve knowledge and skills within the retail
Store Able to operate with minimal supervision Adheres to all FedEx
Office team member and retail store standards, as outlined in the
team member handbook All other duties as needed or required MINIMUM
QUALIFICATIONS AND REQUIREMENTS : High school diploma or equivalent
education 6 months of specialized experience Excellent verbal and
written communication skills For new hires, must meet all FedEx
Office employment qualifications in force at time of hiring For
current FedEx Office team members, must meet hiring criteria for
the position and transfer requirements as outlined in the Team
Member Handbook ESSENTIAL FUNCTIONS : Ability to stand during
entire shift, excluding meal and rest periods Ability to move and
lift 55 pounds Ability, on a consistent basis, to bend/twist at the
waist and knees Ability, on a consistent basis, to communicate
effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction Ability, on a consistent
basis, to function in a fast-paced environment, under substantial
pressure Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time Ability, on a consistent
basis, to work with minimal supervision Ability, on a consistent
basis, to report regularly to work and maintain established
business hours in order to support the FedEx Office business;
regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the position
Quality Driven Management (QDM) (Quality Driven Management strives
to deliver market-leading customer experience, business excellence,
and financial return through a Quality-oriented culture and
day-to-day application of Quality science.) Suggests areas for
improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility Applies Quality
concepts presented at training during daily activities Supports
FedEx Office Quality initiatives EEO Statement We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance. America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at HR.RecruitingFedEx.com.
Keywords: Office, Elk Grove , Retail Customer Service Associate, Hospitality & Tourism , Elk Grove, California
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