Credentialed Veterinary Technician Supervisor
Location: Elk Grove
Posted on: November 20, 2022
Technical Supervisor Job Description Position Title: Technical
Supervisor Reports To: Hospital Manager, Assistant Manager and
Medical Director Employee Status: Non-Exempt Job Summary: Under
policy direction from the Hospital Manager and Medical Director,
the Technical Supervisor performs a wide range of difficult to
complex administrative activities related to hospitals providing
quality patient care and excellent client service, management of
finances and accounting, marketing and promotion of services,
staffing and personnel operations, and discretionary activities,
that serve to support effective business operations. Knowledge,
Skills and Abilities: Strong Customer service skills and ability to
handle client complaints
Knowledge of Human Resource policies and protocols
Knowledge of financial budget parameters
Knowledge of sales and marketing techniques
Good communication skills, both written and oral.
Ability to plan, organize and effectively present ideas and
Ability to take information obtained from clients, staff, and other
sources, discern that which is credible and assess the hospital and
its operation objectively.
Must be able to handle multiple tasks at once, and deal with high
levels of stress in an environment of changing priorities.
Ability to train and support staff in development goals.
Must have strong medical skills Education and Experience: High
Registered Technician status or equivalent practice experience of
at least 5 years Authority: Assist in interviewing, hiring,
training, reviewing, scheduling, discipline, and in discharge of
technical staff. Physical Requirements: Dependable attendance is
Any allergies to animals must be controllable through
Must be able to lift 40 pounds.
Must be willing to work long or irregular hours under pressure
conditions. Shift schedules will primarily consist of swing shifts
but expect some variability based on hospital needs. Working
weekends and some holidays is required.
This position requires the ability to walk, bend, stand and reach
constantly during a minimum 8-hour day.
Visual acuity sufficient to maintain accurate records, recognize
people and understand written directions.
Ability to speak and hear sufficiently to understand, give
information in person and over the telephone.
Fine motor skills adequate for utilizing hospital equipment such as
electric clippers, syringes, radiology equipment, laboratory
equipment, computers, etc. Duties: The following is a list of
essential job requirements. This list may be revised at any time
and additional duties not listed here may be assigned as needed.
Job Functions and Job Responsibilities include overseeing that the
following occur within the hospitals. Staff Management - Technical
Staff: Work with Hospital Manager to assist in hiring, performance
reviews, disciplinary actions, and terminations of technical
Work with management team to ensure proper scheduling for team. As
well as monitor time and attendance.
Training, education, developing of staff.
Oversee hospital daily hospital flow, i.e., patient care,
treatments and staff duties on a daily basis.
Supervise staff to assure that each job is being effectively
Employee policy enforcement
Employee relations and communications.
Monitor employee competence and effectiveness.
Work with the human resources department with disciplinary action
forms. Patient Management: Oversee process of patient admitting,
hospitalization and discharging
Responsible for administration, delegation and completion of
veterinarian's medical orders.
Mentor and train technical staff in nursing care, radiology,
anesthesia, surgery, dentistry, laboratory and pharmacy ensuring
that staff is trained and following VCA standards of quality
Ensure that all patient medical and surgical records are complete
and accurate. Client Management: Oversees training of all staff in
accordance to the principals of the VCA Mission Statement, Mars 5
Principles and VCA Standards of Client Service and that the above
is known and practiced by all.
Oversee client flow to ensure that clients and patients are seen
and treated in a professional, timely and competent manner.
Assist Medical Director and Hospital Manager with administration
and review of client complaints as necessary.
Oversee compliance with call back system including surgery
scheduling calls, reminder calls to clients, taking tech calls,
etc. Office Management: Collaborate with management team to modify
and update systems and procedures wherever needed to better serve
clients, patients, the practice and employees, i.e., modify
schedules for the most productive use of time.
Ensure that the OSHA and Safety program, procedures and reports are
being continuously monitored, and updated to keep the hospital is
in safety compliance and ensure the Safety Committee has regular
meetings and participate in those meetings. Records Management:
Oversee that records are kept up to date. This includes client
records with charges, medical history, vaccine status, medications
administered, laboratory reports, etc.
Ensure that the all hospital logs are being kept up to date and
accurate including anesthesia /surgery, radiology and controlled
Ensure that system of authorization forms for boarding, grooming,
surgery, laboratory, x-ray, euthanasia, etc., callbacks, client
cards and filing is in place and all technicians are in compliance.
Financial Management: Assist Manager in monitoring the cost of
purchasing so the practice operates within budget.
Assist the manager/assistant manager in monitoring technical staff
scheduling so the practice operates within budget.
Assist in reviewing charges on a daily basis to ensure that all
charges have been captured. Marketing Management: Ensure that
marketing events are effective - internal and external.
Understand, participate and support planned marketing events and
Ensure that the hospital staff utilizes the VCA marketing tools and
materials, including Care Club.
Ensure that the hospital staff follows instructions for
implementing authorized marketing discounts in the computer system.
Facility Maintenance: Oversee the maintenance and housekeeping of
the hospital for cleanliness and organization of both the inside
and outside of the building.
Monitor janitorial responsibilities.
Participate in management meetings
Attend regional meetings
Organize monthly staff meetings in conjunction with hospital
management team and VCA guidelines. Communication: Read and respond
to all communication in a timely manner.
Ensure the VCA policies, guidelines and recommendations are quickly
communicated to hospital staff and adequate training provided.
If you are a current associate, you need to apply through our
internal career site. Please log into Workday and click on the
Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a
comprehensive benefits package, including medical, dental, vision
and paid vacation/sick days, 401(k), generous employee pet
discounts and more! The information in this position description
indicates the general nature and level of work to be performed. It
is not designed to be interpreted as a comprehensive inventory of
all duties, responsibilities, and qualifications required of
associates assigned to this job. Management reserves the right to
revise the job description or require that other tasks be performed
when the circumstances of the job change (for example, emergencies,
change in personnel, workload, or technical development) We are
proud to be an Equal Opportunity Employer - Veterans / Disabled.
For a complete EEO statement please see our career page at
Keywords: VCA, Elk Grove , Credentialed Veterinary Technician Supervisor, Healthcare , Elk Grove, California
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