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CSR Call Center Rep (Healthcare)

Company: USCB America
Location: Elk Grove
Posted on: September 18, 2022

Job Description:

USCB America is 100% employee owned company. We are direct hire and offer full-time positions. We offer benefits such as: medical, dental, vision, life insurance, PTO, sick pay, holiday pay and 401(k) with company match!In the office position. GENERAL SUMMARY Individually performs various fast-paced call center activities for major hospital clientele. Receives and places inbound/outbound telephone calls and accurately documents all information pertaining to client's account utilizing PC based applications.Healthcare experience a PLUS! KEY RESPONSIBILITIES Answers and properly responds to in-bound phone calls via call center applications/systems. Successfully operates a PC, software/applications, telephone, fax, scanner and copier. Accurately documents in PC system the proper actions taken on each account. Maintains compliance with FDCPA, FCRA, HIPAA plus local, state and federal collections laws. Demonstrates attention to detail; achieves the determined production and quality expectations. Performs special projects as assigned. KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS Knowledge of medical terminology, coding, standard hospital operations and financial services preferred but not required. Knowledge of fast-paced call center environment: metrics, one call resolution, handle times, etc. Possesses and demonstrates professional telephone demeanor and appearance. Demonstrates the ability to work in a fast-paced environment; can multi-task. Displays the ability to keyboard 30 wpm; is proficient in Word, Excel and Outlook. Physical ability to sit at a workstation for 2 hours without interruption. Possesses a high school diploma or equivalent. Must successfully pass a criminal history screeningJob Type: Full-timePay: $18.00 - $22.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Paid training Vision insuranceSchedule: 8 hour shift Monday to Friday

Keywords: USCB America, Elk Grove , CSR Call Center Rep (Healthcare), Healthcare , Elk Grove, California

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