Senior Manager, Support Sites & Tools Readiness
Company: Apple
Location: Elk Grove
Posted on: April 24, 2024
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Job Description:
Summary
Posted: Apr 17, 2024
Role Number:200547844
Imagine what you could do here. At Apple, new ideas have a way of
becoming extraordinary products, services, and customer experiences
very quickly. Bring passion and dedication to your job and there's
no telling what you could accomplish. The people here at Apple
don't just craft products - they build the kind of wonder that's
revolutionized entire industries. It's the diversity of those
people and their ideas that inspires the innovation that runs
through everything we do, from amazing technology to
industry-leading environmental efforts. Join Apple, and help us
leave the world better than we found it. This role is responsible
for managing a team of analysts, program and project managers
responsible for three discrete areas: Configuration Management,
Support Site network infrastructure implementation and Support
Tools Readiness.
Key Qualifications
Description
As Manager of Support Sites & Tools Readiness, you will oversee and
optimize the execution and strategy for teams whose scope revolves
around the following functions: Tools Configuration Management,
AppleCare Supplier Network Infrastructure projects and AppleCare
Support Tools Readiness programs. This position requires a
strategic thinker with exceptional leadership skills and a proven
track record driving the design, development, and operations of
high quality business solutions. You should possess strong
analytical, communication, and problem solving skills, coupled with
a passion for influencing within an ever evolving Apple.
Responsible/accountable for delivering internal software products
from implementation to decommissioning. Major contributions at the
architecture level, design, test, release, and sustaining are
expected See opportunities and recommend improvements related to
new and/or existing programs and workflows Act independently and as
a top-level contributor in determining program direction Understand
the needs of the business and push back on requests that could
hinder the Advisor or end-user experience Monitor programs/systems
and communicate overall status to leadership Prioritize the quality
and stability of production environments in conjunction with
feature improvements. Accountable for developing comprehensive
plans that lead to achieving deadlines and meeting release quality
objectives.
Education & Experience
Bachelors degree and/or advanced degree in relevant field required.
Experience with AppleCare Contact Center systems is also strongly
preferred.
Additional Requirements
Pay & Benefits
Apple employees also have the opportunity to become an Apple
shareholder through participation in Apple's discretionary employee
stock programs. Apple employees are eligible for discretionary
restricted stock unit awards, and can purchase Apple stock at a
discount if voluntarily participating in Apple's Employee Stock
Purchase Plan. You'll also receive benefits including:
Comprehensive medical and dental coverage, retirement benefits, a
range of discounted products and free services, and for formal
education related to advancing your career at Apple, reimbursement
for certain educational expenses - including tuition. Additionally,
this role might be eligible for discretionary bonuses or commission
payments as well as relocation. Learn more about Apple
Benefits.
Note: Apple benefit, compensation and employee stock programs are
subject to eligibility requirements and other terms of the
applicable plan or program.
Apple is an equal opportunity employer that is committed to
inclusion and diversity. We take affirmative action to ensure equal
opportunity for all applicants without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, Veteran status, or other legally protected
characteristics.
Keywords: Apple, Elk Grove , Senior Manager, Support Sites & Tools Readiness, Executive , Elk Grove, California
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