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Network Support Engineer

Company: Primal Pet Foods
Location: Fairfield
Posted on: November 10, 2019

Job Description:

As an IT Network Support Engineer, you'll have a unique opportunity to develop this IT department of one from the ground up by bringing your new ideas as well as tried and true methods to improve and maintain all Network functions and equipment for the company.
SUMMARY The Network Support Engineer is the Company's go to person for all network infrastructure, hardware, software and user support. This position will be the first dedicated IT Professional for the Company and will be responsible for establishing all IT policies and procedures. Success in this position will be measured by uptime of mission critical network tools. The right candidate will be an IT professional with diverse skills and interests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Network Infrastructure

  • Responsible for the configuration, installation, maintenance, operation and security of the entire network infrastructure.Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems.
  • Ensure the confidentiality, security and data integrity of company information.
  • Implement and enforce network security policies for end users.
  • Ensure backups are running on a routine schedule and synced to offsite storage.Designs, configures, maintains, and supervises installation of network cabling.

  • Help Desk
  • Provide technical support to business end users for all network, computer, warehouse handhelds and tablets, landline phone, cellular phone, and peripheral devices.
  • Train and mentor staff members on basic operation, maintenance, and troubleshooting of simple computer and/ or peripheral issues.
  • Set up new computers and user accounts.
  • Develop basic understanding of Dynamics 365 Business Central user roles, permissions and interface to assist in the creation and ongoing support of users.Establish, implement and maintain a regular ticket system to track network and device concerns.

  • Other Duties
  • Partner with the Director of Finance to manage and prepare capital and operating budgets related to the overall operation and maintenance of network and communication infrastructure systems and software.
  • Reconcile and approve invoices for IT related purchases of hardware, software and services.
  • Work with Operations leadership to understand and address IT related needs within manufacturing.
  • Ensure accurate inventory of network and telephony hardware and devices.
  • Maintain proper documentation on all assigned hardware and systems.
  • Create transition plan with Company's current outsourced IT support firm to move all functions currently outsourced in house.
  • Administer Ring Central VOIP phone system.
  • Other duties as assigned.
  • Willingness to work overtime, afterhours, and weekends as required to complete projects and ensure network uptime.
  • Punctual and regular attendance required.
    SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
    QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    EDUCATION and/or EXPERIENCE
  • Bachelor's Degree in Information Technology, Computer Science or related field preferred.
  • A minimum of 5 years of experience in Information Technology in progressive roles
  • Advanced knowledge on TCP/IP networking, DNS, File Transfer, Remote Desktop and Email
  • Advanced experience and understanding working with windows networked computers, printers, scanners, and copiers
  • Experience with network security processes and equipment
  • Expertise with SQL and a passion for optimizing schemas and queries for optimal performance
  • Ability to prioritize and follow-through to achieve results and meet deadlines to meet the needs of the business
  • Ability to perform well under pressure within an environment with constantly changing priorities
  • Prior experience with SSRS, Power BI and other report writing tools
  • Understanding of manufacturing metrics and experience using ERP and machine data to assist Operations in mining data related to KPIs.
  • In conjunction with Operations team, develop a means to capture machine data into a SQL database
  • Previous ERP or other software implementation experience highly preferred
    LANGUAGE SKILLS Excellent communication skills, both oral and written
    MATHEMATICAL SKILLS Ability to add and subtract numbers and to multiply and divide and understand percentages. Ability to perform these operations using units of weight measurement and quantity measurements.
    REASONING ABILITY Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to problem-solve, both independently and working as a team.
    CERTIFICATES, LICENSES, REGISTRATIONS Industry standard technical certifications, CCNA, CCNP, Network+ preferred
    PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment.
    While performing the duties of this job, the employee will frequently sit, walk, stand, and use dominate hand coordination for simple grasping, pushing/pulling, and fine manipulation. The employee is occasionally required to sit and talk or hear. The employee must regularly lift up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.


    WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position may alternate between time spent at a desk and time spent within the Warehouse or Production Floor. While performing the duties of this job within the Manufacturing area or Warehouse area, the employee is regularly exposed to moving mechanical parts, varying environments including extreme cold, and vibration. The noise level in the work environment is usually loud. Although work is primarily indoors you may be required to travel outside. May require non-traditional hours based on operational need.


    BENEFITS AND PERKSThis is a full-time, regular position and comes with full benefits including medical, dental, vision, 401k, 7 Paid Holidays each year, and paid vacation.


Keywords: Primal Pet Foods, Elk Grove , Network Support Engineer, Engineering , Fairfield, California

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