? [Urgent] Field Service Technician III
Company: Canon U.S.A., Inc.
Location: San Jose
Posted on: July 2, 2025
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Job Description:
Field Service Technician III US-CA-San Jose Job ID: 33162 Type:
Full-Time of Openings: 1 Category: Field Service CUSA San Jose
Branch About the Role The best problem solvers are true knowledge
seekers. Providing a high level of technical support is no simple
feat in dynamic environments. You must be willing to learn and
comprehend new products and skills at a moment’s notice. If you’re
in the business of supplying seamless and expert operational,
maintenance, and networking support and thrive in a 24/7
customer-driven setting, we want to hear from you. Canon USA, a
pioneer in technology, solutions, and services, is actively on the
lookout for a Field Service Technician III to make an immediate
impact on our talented team. Your Impact We’re searching for a true
go-getter to: - Diagnose mechanical, software, network, and system
failures, using established procedures. - Service and repair
designated equipment to Canon standards and specifications. -
Report product failure trends and serviceability issues to managers
with necessary supported documentation, ensuring accurate
information and recordkeeping. - Help meet and exceed customer
demands by providing efficient, responsive, and accurate
Field/Shop/on-site maintenance. - Diligently maintain all technical
information, Field Service Reports, Expense Reports, and Canon
property assigned. - Control all technical information and Canon
property assigned. - Assist with the solutions of escalated
technical and/or customer service-related problem areas for any
territory when requested. - Maintain complete working knowledge,
aptitude, and ability to repair multiple product lines including
troubleshooting, diagnostics, and preventive maintenance. -
Communicate with supervisors and other departments regarding the
solution of escalated technical and/or customer service-related
problem areas. - Interface with customer IT depts. About You: The
Skills & Expertise You Bring Please note: this is a customer-facing
role, and requires compliance with customer policies and protocols,
which may include COVID-19 vaccination and other measures relating
to COVID-19. We’re looking for a dedicated individual with: -
Typically requires general and/or vocational training plus 2 to 4
years of related experience. - An Associate’s degree in electronics
or electrical engineering capacity from an accredited college or
technical school or equivalent experience. - Direct experience
working as a field technician. - The capacity to meet or exceed the
minimum performance standards for productive technical quality and
customer satisfaction for assigned territory. - The ability to
travel (valid driver’s license and acceptable driving record
necessary). - Capable of excelling in a 24/7 environment, while
performing shift work and on-call rotations. - Required to take all
necessary steps to obtain security and/or other clearances required
by customers to enter the customers’ premises. - Must be able to
lift 50 pounds and be active more than 50 percent of the time
(walking, standing, stooping/kneeling). In accordance with
applicable law, we are providing the anticipated rate for this
role: $24.39 - 36.53 hourly. This role is eligible for a
transportation allowance. Company Overview About our Company -
Canon U.S.A., Inc., is a leading provider of consumer,
business-to-business, and industrial digital imaging solutions to
the United States and to Latin America and the Caribbean markets.
With approximately $29.4 billion in global revenue, its parent
company, Canon Inc. as of 2023 has ranked in the top-five overall
in U.S. patents granted for 38 consecutive years. Canon U.S.A. is
dedicated to its Kyosei philosophy of social and environmental
responsibility. To learn more about Canon, visit us at
www.usa.canon.com and connect with us on LinkedIn at
https://www.linkedin.com/company/canonusa. Who We Are Where Talent
Fosters Innovation. Do you want your next professional experience
to be filled with purpose and opportunity, world-class team
members, and impactful work? Driven by our mission of exceeding
customer expectations with our technologies and enriching the lives
of our local communities and staff, we are a phenomenal team
working collaboratively toward common goals. Our employees have a
strong work ethic, creativity, and a cooperative spirit. We believe
in integrity, respect, empowerment, and making a difference in the
communities we serve. There is a strong sense of pride in what we
do individually and together as a team. Join us and discover what
it means to work for a global digital imaging leader with an
unparalleled reputation for quality and innovation. What We Offer
Youll be joining a leader in digital imaging and innovation with an
immense opportunity to make an impact and create your own rewarding
career. We demonstrate commitment to our employees by offering a
full range of rewards, including competitive compensation and
benefits. And Even More Perks! -Employee referral bonus -Employee
discounts -Dress for Your Day attire program (casual is welcome,
based on your job function) -Volunteer opportunities to give back
to our local community -Swag! A Canon welcome kit and official
merch you cant get anywhere else Based on weekly patent counts
issued by United States Patent and Trademark Office. All referenced
product names, and other marks, are trademarks of their respective
owners. Canon U.S.A., Inc. offers a competitive compensation
package including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. You must be legally authorized to work in
the United States. The Company will not pursue or support visa
sponsorship. All applicants must reside in the United States at the
time of hire. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
protected veteran status. If you are not reviewing this job posting
on our Careers site
https://www.usa.canon.com/about-us/life-at-canon, we cannot
guarantee the validity of this posting. For a list of our current
postings, please visit us at
https://www.usa.canon.com/about-us/life-at-canon. CUSA Posting Tags
PM19 LI-FL1 PId8bf6247c0f4-37156-37869469
Keywords: Canon U.S.A., Inc., Elk Grove , ? [Urgent] Field Service Technician III, Engineering , San Jose, California