Market Financial Center Manager - Sacramento California Market Community - Elk Grove, CA
Company: Bank of America
Location: Elk Grove
Posted on: August 4, 2022
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Job Description:
Job Description: Primary Responsibilities General Management
Responsible for building client traffic, engaging and appropriately
routing clients and client retention; Responsible for the general
look, feel and attractiveness of the center, ensuring space is
leveraged to accommodate clients; Responsible for maintaining
camaraderie amongst center associates, while ensuring all teammates
drive collectively toward financial center goals; Ensure that the
FCM/Market Leader directives are continued in the absence of the
FCM; Participate in market-level initiatives, as prescribed by
market leaders Risk Management and Operational Excellence Drive
operational excellence by engaging staff on business strategy and
performance results; Execute risk and service delivery strategy,
and evaluate key performance indicators to identify opportunities
for improvement; Emphasize the need to exceed metrics while also
focusing on long-term strategies and goals; Adhere to and enforce
internal and regulatory policies, procedures and processes;
Proactively identify and manage risk in business, product and
service transactions; Monitor client-calling activities and ensure
we develop the proper client engagement; Successfully resolve
customer issues and escalations in a timely and professional
manner; Responsible for associate and customer safety Client
Experience & Revenue Growth Foster a client-centric environment
whereby associates are accountable for delivering an exceptional
customer experience and exceeding customer experience metrics; Lead
the lobby and choreography of customer traffic including direct
routing of customers to specialists to help drive overall "One
Team" revenue growth; Ensure all appointments are assigned to the
appropriate financial center associate; Drive client relationship
management and assist with sales and sales leadership Understand
the drivers of, and opportunities to enhance, client satisfaction
in the center; Ensure tight connection with the market lead and
other "One Team" leaders/partners; Service customers using
self-service technologies, such as ATMs, online banking or mobile
banking; Hold associates accountable to deliver against our revenue
strategy Talent Management Responsible for oversight of associates
in the center; Observe, model and coach the financial center team
on proper execution of risk and service strategy; Personally invest
in talent through interviewing and hiring service and operational
associates, where needed; Ensure training is completed on time, and
continue investment in ongoing education; Drive associate
performance through active and continuous coaching, continued
education and performance plans Required skills: A minimum of three
years recent experience building, leading, managing and coaching a
team A minimum of three years recent experience building, leading,
managing and coaching a team Demonstrated ability to influence and
collaborate with others outside of reporting authority to achieve
shared goals Proven customer service skills and the ability to
resolve problems independently or escalate as needed to promote
customer satisfaction Strong financial and business acumen
including experience in leading managers and interpreting financial
reports to drive profitability Proven record of balancing risk and
making sound decisions while achieving business goals Strong
interpersonal skills, including the ability to easily engage others
in dialogue, convey sincere interest in building/deepening
relationships, and demonstrate a commitment to providing
personalized service Strong organizational skills including the
ability to manage multiple responsibilities, prioritize and
delegate while delivering results Strong communication skills
(including verbal, non-verbal, written and presentation) and active
listening skills Proficiency in computer skills and professional
programs (for example, Microsoft Office) Ability to pass
pre-employment assessments and compliance requirements Availability
to work weekends and/or extended hours as required to run the
business Must be able to travel to any financial center within the
defined market Desired Skills Undergraduate degree Bilingual
(fluent verbal and written) Experience in the following industries:
Consumer banking/financial services, mortgage, retail or
hospitality Shift: 1st shift (United States of America) Hours Per
Week: 40
Keywords: Bank of America, Elk Grove , Market Financial Center Manager - Sacramento California Market Community - Elk Grove, CA, Accounting, Auditing , Elk Grove, California
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